Support

FAQ

How do I enrol?

On the home page you can click the ‘Get Started’ button which will take you to a new page to complete your details and payment. Once this is done, you’ll receive a welcome email and be instantly able to access the course and all of its resources.

How do I pay for my course?

You will pay for the course through an online link and money will be collected through Stripe, a payment processor. Payment will show as ‘Poised People’ in your account. Our legal entity name is The Travelling Ergonomist Ltd so this also may show up on documents sent to you.

Is the course a one-time fee or an ongoing subscription?

The course is an annual subscription, so you pay for access to the course for 12 months. Alongside this, you will get access to other resources such as Live Q and As, a private community and monthly newsletters.

Will I receive a certificate?

You will receive a certificate of completion upon watching all of the videos in full. This will be accessible from your Account page by clicking the certificate icon beside your course (circled in green below)

or from the course page.

What equipment do I need?

All you need is a computer/laptop and a web browser that supports video playback. A comfortable environment is also important, but you’ll be learning all about this in the course.

Can anyone sign up?

Anyone who is interested in learning about their body and how to interact with the work environment to enhance health and productivity should enrol. It’s a great community and we welcome discussions around workplace, ergonomics, workstation setup, ergonomic products, health, and so on.

Are there any prerequisites for the course?

Our course has no formal education entry requirements, other than English language skills.

Do you offer corporate discounts?

Yes, we do offer corporate discounts to businesses looking to enrol 50 or more employees. Please contact us at support@poisedpeople.com or use the form on this page and we will discuss options with you.

Can I get a refund?

We have a strict 7 Day Money Back Guarantee. Within 7 days of signing up to Poised People, you may get a refund. Due to the nature of the material included in the membership, refunds will not be given after the 7-day period. If you have completed all the videos and received a certificate of completion, we are not able to refund you.

What language is Poised People in?

Poised People is currently only in English but if you feel it would be helpful in other languages please do let us know.

If you are still unable to find the information you are looking for, then please email us at support@poisedpeople.com or use the form below.